Return Policy

At Rattrapss, customer satisfaction is important to us. Please read our return policy carefully before placing an order.

We accept returns or replacements only in the following cases:

• The product received is damaged
• The product received is incorrect (wrong item delivered)

  To be eligible, you must contact us within 48 hours of delivery with clear photos or videos of the issue.

• The item must be unused and in original packaging
• Unboxing video required for verification
• Requests made after 48 hours of delivery not be accepted

Due to their nature, safety requirements, hygiene considerations, regulatory requirements, or product characteristics, certain products may not be eligible for return.

These may include, but are not limited to:

• Opened or used pest-control chemicals & Household & Surface Cleaners 
• Opened sprays, gels, powders, concentrates, or chemical formulations.
•  Pesticides and insecticides cleaning products 
• Termiticides and rodenticides.
• Products damaged due to customer misuse
• Products altered or modified by the customer.
• Used consumable products.
•  Certain safety or hygiene-related products 
• Customized or specially prepared products.
• Clearance/final-sale products where identified.
• Gift cards, where applicable.

Products specifically identified as non-returnable on the product page.

We do not accept returns or refunds for:

• Change of mind
• Incorrect size selected by customer
• Minor color differences due to screen display
• Delay caused by courier service

Refunds are only processed if: A replacement is not available 

• Approved refunds will be processed to the original payment method within 7-10 business days.

Refund for Prepaid Orders: For eligible prepaid orders:

• Approved refunds will generally be processed to the original payment method.
• Refund initiation generally takes up to 10 business days after approval/inspection, where applicable.
• Bank/payment-provider processing times may result in additional delay.
• If a refund has been initiated but has not been received after the applicable processing period, customers should contact Rattrapss support.

Refund for COD Orders

For COD orders where no payment was collected, there is generally no product-payment refund.

If the customer has paid an eligible amount through another method, such as an advance payment or other applicable charge, any refund will be handled according to the applicable circumstances and policy.

For an approved COD return where payment was collected at delivery, Rattrapss may request appropriate bank/UPI details or use another available refund method to process the eligible refund.

For return or replacement requests, contact us at: rattrapss24@gmail.com